今早起来发现一个服务不能用了。没有任何通知,在控制页面发现主机状态 Unavailable ,联系客服,告知发生故障。
故障发生了几个小时了,连个邮件通知都没。
不知道是否可以申请赔偿。
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2
iislong 8 天前 via Android
23 号圣何塞掉线 2h
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5
zzhirong OP @zzhirong
查看了一下 RackNerd SLA : https://www.racknerd.com/service-level-agreement RackNerd will provide a 99.999% uninterrupted transit to the Internet (as measured on a monthly basis) as well as 99.999% uninterrupted electricity. Should transit to the Internet or electricity become unavailable for a cumulative period up to 1 hour beyond the 99.999% minimum in any month of service, the client will receive an account credit equivalent to 2% of the client’s Recurring Monthly Fees of affected services for that month for every additional 1 hour the network or power is unavailable, unless otherwise stated below it will not to exceed 50% of the client’s Recurring Monthly Fees. RackNerd 将提供 99.999% 不间断的互联网传输(按月衡量)以及 99.999% 不间断的电力供应。 如果互联网传输或电力供应在任何服务月份内累计中断时间超过 99.999% 的最低要求 1 小时,客户将获得相当于受影响服务当月经常性月费的 2% 的账户信用,每增加 1 小时的网络或电力不可用时间,除非下文另有说明,否则不超过客户经常性月费的 50%。 看了一下, 中断 4 个小时,赔偿好少, 想想还是算了吧。 |
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7
Kaiyuan 8 天前 via iPhone
昨晚才买了台 2G 机器……
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11
Falcon1 5 天前
rn 烂完了,准备换一家
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